San Francisco Peer-Run Warm Line – here to support the community!
Written by jm on 03/13/2019
“I don’t know what I would have done if it weren’t for you
guys just to be able to pick up the phone – to call and to have somebody to
talk to who understood and was empathetic. You never think you’re going to grow
up … that you’re going to end up homeless and alone. So you guys saved me, and
I’m OK now. It’s been three years, and I am OK now, but it’s because of the
This statement is from a frequent caller to the San
Francisco Peer Run Warm Line, which is administered by the Mental Health
Association of San Francisco and has been in operation since August 2014.
During that time, the San Francisco Peer Run Warm Line has taken nearly 100,000
Everyone in the Bay Area is welcome to call and discuss
whatever life brings – anxiety, discrimination, housing issues, money concerns,
depression, interpersonal conflicts, grief or loss, hearing voices, loneliness,
substance use problems or just needing someone to talk to – Warm Line counselors
are available via phone and live online chat. They offer accessible,
nonjudgmental support while using their personal lived experience of mental
health challenges to bring empathy and understanding to the conversation.
At its peak development, the Warm Line was open 24 hours a
day, but, due to funding changes, is currently limited to 36 hours per week:
Sunday, Monday, Tuesday and Thursday from 1 to 9 p.m., and Wednesdays from 2 to
6 p.m. We are hoping to secure more funding to be able to offer more hours of
service to the community.
The Warm Line will return calls to those leaving messages
during off hours, and the number is 415-421-1880. For online chat, please go to
www.mentalhealthsf.org, which is
the website of the Mental Health Association of San Francisco. Those interested
in volunteering with the Warm Line can also learn more on our website at http://www.mentalhealthsf.org/warm-line-volunteering/.
The San Francisco Peer-Run Warm Line is a non-emergency
resource for anyone seeking emotional support and information about mental
health resources in the San Francisco Bay Area. The Warm Line provides preventative
services, thus saving money from emergency room visits, police, EMT and other
crisis services and serves all demographics throughout the San Francisco Bay
Area. The Warm Line meets callers where they are at in their lives and supports
voluntary intervention and is non-intrusive.
San Francisco Peer-Run Warm Line counselors are all peers
and share from their lived experience, which includes for some of the
counselors being hospitalized, having thoughts and consideration of suicide,
and being homeless. They are here for you now because they’ve been there
before. Give the San Francisco Peer-Run Warm Line a call today!
Source: San Francisco Bay View